Last Updated: September 2026
At Link Printers Inc., all products are custom-made according to the customer's selected specifications and submitted artwork.
Because each order is produced specifically for the customer, this policy applies to returns and refunds for defective products.
1. Return Policy
We accept returns within 30 days of delivery for defective products only.
A product qualifies for a return when it has a confirmed defect or production error caused by Link Printers.
Returns are not accepted for issues that are not caused by a product defect or production error.
2. Defective Products
If you receive a defective product, please contact us within 30 days of delivery.
When contacting us, please provide:
- Your order number
- A description of the issue
- Photos showing the defect or production problem
- Any additional information needed to review the claim
We will review the reported issue and determine whether it qualifies under this policy.
3. Refund or Reprint
For a qualifying defective product or confirmed production error, Link Printers provides either:
- A full refund, or
- A reprint of the affected product
The resolution will be determined after the issue has been reviewed.
4. Exchanges
Link Printers does not offer exchanges.
For qualifying defective products, the available resolution is a full refund or reprint.
5. Custom-Made Products
All products sold by Link Printers are custom-made.
We do not accept returns or refunds for issues that are not caused by a product defect or production error, including:
- Change of mind
- Customer preference
- Ordering the wrong product
- Ordering the wrong size
- Ordering the wrong quantity
- Incorrect information provided by the customer
- Customer-provided spelling or typing errors
- Customer-provided artwork errors
- Errors in customer-approved artwork or proofs
- Products that are no longer needed
- Changes requested after production has started
Customers are responsible for reviewing their order information and artwork before approving production.
6. Artwork and Proof Approval
Customers are responsible for reviewing submitted artwork and approved proofs before production.
This includes checking spelling, text, images, colors, layout, dimensions, contact information, and other order details.
Errors originating from customer-provided artwork or customer-approved proofs are not considered production defects.
7. Damaged Products
If an order arrives damaged, please contact Link Printers within 30 days of delivery and provide photographs of the damaged package and products.
We will review the issue under our defective-product policy and determine whether it qualifies for a refund or reprint.
8. Return Authorization
Please contact Link Printers before returning any product.
If a return is approved, we will provide instructions for returning the affected product.
Please do not send a product back without first contacting us.
9. Refund Processing
Approved refunds are processed within 7–10 business days.
Refunds are issued to the original payment method used for the order. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
10. Order Cancellation
Because all products are custom-made, cancellation requests should be submitted as soon as possible.
An order that has already entered production may not be eligible for cancellation.
Please contact us promptly if you need to request a cancellation.
11. Contact Us
For questions regarding returns, defective products, refunds, or reprints, please contact us:
Link Printers Inc.
1947 Gleason Avenue
Bronx, NY 10472
United States
Phone: 347-892-1248
Email: info@linkprinters.com
Website: www.linkprinters.com
Return & Refund Information at a Glance
Return Period: Within 30 days of delivery
Return Eligibility: Defective products only
Exchanges: Not offered
Qualifying Defective Product: Full refund or reprint
Refund Processing: 7–10 business days
Customer Artwork or Proof Errors: Not eligible
Change of Mind: Not eligible
Product Type: Custom-made products