Return & Refund

Return & Refund Policy

Last Updated: August 7, 2025

At Link Printers, we stand behind the quality of our products and services. Our return and refund policy is designed to ensure your complete satisfaction.

30-Day Return Policy

We accept returns for both defective and non-defective products within 30 days of order delivery or pickup.

  • Returns are free of charge for qualifying items.

  • All returns must be requested and initiated within 30 calendar days of receiving your product.

  • If your return is approved, you’ll receive a refund within 15 business days after we receive your returned product.

100% Satisfaction Guarantee – First-Time Retail Customers

If you are a first-time retail customer or if you are reporting a first-time issue with your order, we offer a one-time, 100% satisfaction guarantee:

  • If you’re not entirely satisfied with your order, and the subtotal is up to $100, you may return the product for a full refund.

  • You must notify us within 30 days of receiving your order.

  • This policy applies even if the error was made by you, such as:

    • Uploading the wrong artwork

    • Typos or spelling mistakes in submitted files

    • Incorrect file format or color settings

Defective, Damaged, or Incorrect Orders

If your product is defective, damaged, or non-conforming, please notify us within 30 business days of receiving your order.

Once verified, we will either:

  • Reprint the order at no additional cost using the same delivery method, OR

  • Issue a full refund, including applicable taxes and a fair share of shipping costs (if applicable)

To qualify:

  • You may be required to return 100% of the received product within 15 calendar days at your own expense.

Order Cancellations

  • You may cancel an order before it enters production by contacting us by phone or email.

  • Once an order has been approved and entered production, it cannot be cancelled or refunded.

  • If cancellation is permitted, it may be subject to a cancellation fee.

  • If you fail to respond to any required approval or confirmation emails, we may cancel your order at our discretion.

Important Notes

  • Return shipping for defective or incorrect items may be required to process a refund or replacement.

  • Products returned without prior approval or outside the stated time frames may not be accepted.

  • Refunds will be processed using your original payment method within 15 business days once your return is received and approved.

Summary of Return Rights

Issue Type Return Window Customer Cost Action Required
Defective / Damaged Product Within 30 business days None Contact us; may require product return
First-Time Satisfaction Refund Within 30 days None (if subtotal ≤ $100) Notify us and return product
Customer Artwork/File Error Within 30 days None (if subtotal ≤ $100 and first-time) Notify us and return product
Order Cancellation (Pre-Production) Before production Possible fee Contact us before production begins

How to Request a Return or Report a Problem

To initiate a return, report a defect, or request a reprint or refund, please contact us:

? Email: info@linkprinters.com
☎️ Phone: 347-892-1248
? Website: https://linkprinters.com

Please include:

  • Your order number

  • Description of the issue

  • Photos (if applicable)