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Link Printers Support

Frequently Asked Questions

Find quick answers about ordering, artwork, custom products, production, shipping, EDDM, storefront signs, and more. Choose a topic below to jump directly to the information you need.

01

Ordering & Payments

Questions about placing orders, quantities, options, and payment.

How do I place an order?

Select the product you need, choose your available options and quantity, upload your artwork when required, and proceed through checkout.

Can I order custom quantities?

Many products offer multiple quantity options. If you need a quantity that is not listed, contact us or request a custom quote.

Can I order multiple products together?

Yes. You can add different products to your shopping cart and complete them in the same checkout when available.

When will I be charged for my order?

Payment is generally processed during checkout. Custom quote orders may follow different payment instructions provided by our team.

Can I change my order after placing it?

Contact us as soon as possible. Changes may be possible before production begins, but once production starts, changes may not be possible.

Can I cancel my order?

Cancellation depends on the current production status of your order. Contact us immediately if you need to cancel or modify an order.

02

Artwork & File Setup

Everything you need to know about preparing and submitting artwork.

What file types do you accept?

PDF is generally recommended for print-ready artwork. Depending on the product, AI, EPS, PSD, TIFF, and high-resolution JPG files may also be accepted.

What resolution should my artwork be?

For raster artwork, 300 DPI at the final print size is generally recommended for high-quality printing.

Do I need to include bleed?

Bleed requirements vary by product. Please follow the specific file setup instructions provided for the product you are ordering.

Should fonts be outlined?

Yes. Outlining fonts helps prevent font substitution and ensures your artwork prints as intended.

Can you check my artwork before printing?

We can review submitted artwork for common technical issues. If your file requires changes, our team may contact you before production.

Can you fix my artwork?

Minor file adjustments may be possible. More extensive design work may require a design service or additional charge.

Can I submit artwork after placing my order?

Artwork submission options depend on the product. Follow the instructions provided after ordering or contact our team for assistance.

03

Products & Customization

Questions about product options, customization, and specifications.

Are your products customizable?

Many Link Printers products can be customized with your artwork, size, quantity, material, finish, color, or other available options.

Why do different products have different options?

Each product has different production requirements, so available sizes, materials, finishes, quantities, and turnaround options vary by product.

Can I request an option that is not listed?

Yes. If you need a special size, quantity, material, finish, or configuration, contact us or request a custom quote.

Are custom products made to order?

Most customized printing products are produced specifically for your order and are not standard stocked merchandise.

04

Production & Turnaround

Learn about production times, proofs, and manufacturing.

How long does production take?

Production time depends on the product, quantity, selected options, artwork, and turnaround selected during ordering.

Does production time include shipping?

No. Production time is the time required to manufacture your order. Shipping transit time is separate.

When does production begin?

Production generally begins after the required order information, payment, and acceptable artwork or proof approval are completed.

Will I receive a proof?

Proof requirements depend on the product. Custom products may require proof approval before production.

Can I request a faster turnaround?

Rush production may be available for selected products. Contact us before ordering if you have a specific deadline.

05

Shipping & Delivery

Questions about shipping, delivery times, and receiving your order.

Do you ship nationwide?

Yes. Link Printers serves customers throughout the United States. Shipping availability and cost depend on the product and destination.

How long does shipping take?

Transit time depends on the shipping method, destination, package size, and carrier. Shipping time is separate from production time.

Can I track my shipment?

When tracking is available, tracking information is provided once the order has shipped.

Can I ship to a different address?

Yes, when supported during checkout. Please carefully verify the shipping address before completing your order.

What should I do if my package arrives damaged?

Contact us as soon as possible with your order information and clear photos of the packaging and damaged products so we can review the issue.

06

EDDM & Direct Mail

Answers about Every Door Direct Mail postcard printing and mailing.

What is EDDM?

Every Door Direct Mail (EDDM) is a USPS service that allows businesses to reach households along selected postal routes without using individual mailing addresses.

What type of product is used for EDDM?

EDDM uses qualifying postcard-style mail pieces that meet USPS size and design requirements.

Do you offer EDDM printing and mailing?

Yes. Link Printers offers EDDM postcard printing with mailing services.

Can I order EDDM printing without mailing?

EDDM products and service options are presented on our EDDM page. Please review the available options or contact us if you have a specific requirement.

How do I choose an EDDM mailing area?

Mailing areas can be selected based on available USPS routes and your target location. You can plan your campaign around ZIP codes, neighborhoods, or specific areas.

What EDDM quantities are available?

Multiple quantity options are available, including larger campaign quantities. If you need a quantity outside the listed options, contact us.

Can you help me prepare my EDDM artwork?

Yes. Review the EDDM file setup requirements before submitting artwork. Contact us if you need additional design assistance.

07

Apparel & Promotional Products

Questions about T-shirts, polos, hoodies, hats, and promotional products.

Can I customize apparel with my logo?

Yes. Apparel can be customized with logos, artwork, text, and other available decoration options depending on the product.

What apparel products do you offer?

Our apparel selection may include T-shirts, polos, hoodies, hats, uniforms, and other customizable apparel products.

Can I order different sizes?

Many apparel products support multiple sizes. Available sizes and quantity requirements depend on the specific product.

Can I request a custom apparel order?

Yes. For special apparel requirements, larger quantities, or custom configurations, request a quote from our team.

08

Signs, Banners & Displays

General questions about banners, signs, displays, vinyl, and event products.

What types of signs and displays do you offer?

Our signage products may include banners, rigid signs, decals, vinyl graphics, displays, event signage, and other custom sign products.

Can signs be made in custom sizes?

Many signage products can be produced in custom dimensions. Availability depends on the product and production requirements.

Can I use my own sign design?

Yes. You can submit your own print-ready artwork according to the product's file requirements.

Do you offer custom signage quotes?

Yes. For complex signage, unusual dimensions, multiple signs, or special requirements, a custom quote is recommended.

09

Channel Letters & Storefront Signs

Detailed answers for custom storefront signage and illuminated channel letters.

What are channel letters?

Channel letters are individually fabricated letters or shapes commonly used for storefront and building signage. They can be illuminated or non-illuminated depending on the design.

What types of illuminated channel letters are available?

Common configurations include front-lit, back-lit or halo-lit, and combination illumination. Available options depend on the specific project.

Can I customize the size of my channel letters?

Yes. Channel letters are typically custom manufactured based on the required dimensions and storefront design.

Can you match my existing logo?

Yes. Provide a suitable high-resolution or vector version of your logo whenever possible. Our team can review it for production requirements.

Can I choose the color of my channel letters?

Color options depend on the materials and finish selected. Custom color requirements can be discussed as part of your quote.

Can I choose the LED lighting color?

Lighting options vary by sign configuration. Let us know your preferred lighting appearance when requesting a quote.

Can you make a custom-shaped storefront sign?

Custom shapes may be available depending on the material, size, design, and production requirements. A custom quote is recommended.

Do you need measurements of my storefront?

Accurate dimensions are important for custom signage. Providing available storefront measurements, photos, or drawings can help us review your project.

Can you help determine the appropriate sign size?

We can review your project information and help identify the specifications needed for a quote. Final installation requirements should be confirmed for the specific location.

Can you create the sign artwork?

Design assistance may be available depending on the project. If you already have a logo or design, provide it with your quote request.

What artwork files do you need for channel letters?

Vector artwork such as AI, EPS, or PDF is generally preferred for custom signage. If you only have another file format, send it to us for review.

Do I need to provide exact dimensions?

Exact dimensions are helpful and may be required for a final quote. If you are unsure, provide photos, approximate measurements, and project details so our team can advise on the information needed.

Can I see a proof before production?

Custom sign projects may require artwork or production proof approval before manufacturing. The proof process will be communicated for your project.

How many revisions can I request?

Revision policies depend on the type of design service or project. Your quote or project communication will provide the applicable details.

Do you provide sign installation?

Installation availability depends on the project and location. Please mention installation requirements when requesting your quote.

Are permits required for storefront signs?

Sign permit requirements vary by city, municipality, property, and sign type. Customers should confirm local requirements before installation.

Can you provide information needed for a sign permit?

Project-specific documentation may be available depending on the sign. Let us know if your project requires permit-related specifications when requesting a quote.

How long does custom storefront sign production take?

Custom sign production time depends on the size, materials, lighting, quantity, artwork, approval process, and project complexity. A timeframe can be provided with your quote.

How are large storefront signs shipped?

Large signs require specialized packaging and shipping arrangements. Shipping details depend on the size, weight, destination, and project requirements.

Can you produce signs for multiple business locations?

Yes. Multi-location signage projects can be coordinated through a custom quote. Provide the number of locations and project requirements.

How do I get a quote for channel letters or a storefront sign?

Use our Request a Quote option and provide your sign type, approximate dimensions, artwork, location, lighting requirements, quantity, and any installation details you have.

10

Calendars

Questions about custom printed calendars and larger calendar orders.

Can I customize my calendar?

Yes. Calendar customization depends on the selected product and available options.

Can I print my business logo on calendars?

Yes. Business logos, contact information, branding, and other artwork can be included when supported by the selected calendar product.

Can organizations order calendars in bulk?

Yes. Bulk calendar orders are available. Larger quantities can be discussed with our team if a custom quote is needed.

11

Packaging & Specialty Printing

Questions about packaging, specialty products, and custom printed materials.

Can packaging be customized with my branding?

Many packaging products can be customized with logos, colors, artwork, and other branding elements.

Can I order custom packaging in bulk?

Yes. Bulk and wholesale packaging orders can be accommodated depending on the product and specifications.

Can I request a packaging sample or custom quote?

For specialized packaging requirements, contact us with your dimensions, quantity, artwork, and intended use.

12

Custom, Large & Wholesale Orders

For businesses, organizations, agencies, and customers with special requirements.

Do you offer wholesale printing?

Yes. Link Printers provides printing solutions for businesses, organizations, resellers, and larger-volume customers.

Can I request pricing for a large order?

Yes. For large quantities or special specifications, request a custom quote with your complete project details.

Can you handle recurring business orders?

Recurring and repeat orders can be discussed with our team. Contact us with your expected products, quantities, and schedule.

Can I request a custom product that is not on the website?

Yes. Tell us what you need, including dimensions, materials, quantity, artwork, and deadline, and our team can review the project.

13

Design Services & Templates

Help with artwork, templates, design preparation, and print-ready files.

Do you offer design services?

Design assistance may be available depending on the project. Contact us if you need help creating or preparing artwork.

Do you provide product templates?

Product-specific file setup information and templates may be available depending on the product. Please check the applicable product page.

Can you create a design from my idea?

For projects requiring design assistance, provide your idea, branding, text, images, dimensions, and examples of the style you want.

14

Reorders

Questions about ordering the same product again.

Can I reorder a previous product?

Yes. If the same product and specifications are still available, you may be able to place a reorder.

Can I change the quantity on a reorder?

Yes. Available quantity options can be selected when placing a new order. Custom quantities can be requested when necessary.

Can I update the artwork on a reorder?

Yes. If you want to make changes to your previous design, submit the updated artwork and include your previous order information when possible.

15

Returns, Refunds & Order Issues

What to do if there is a problem with your order.

Can I return a custom printed product?

Custom-made products may have different return and refund conditions than standard products. Please review our return policy before ordering.

What if my order has a printing problem?

Contact us promptly with your order information and clear photos showing the issue. Our team will review the problem and determine the appropriate next step.

What if I received the wrong product?

Contact us as soon as possible with your order number and photos of the products received so we can investigate.

What if my package was damaged during shipping?

Take photos of the package and products and contact us promptly. We will review the situation and advise you on the next steps.

16

Account & Customer Support

Questions about getting help with your Link Printers order.

How can I contact Link Printers?

You can contact our team through the Contact Us page for questions about products, orders, artwork, and other services.

Can I request a quote instead of ordering online?

Yes. A custom quote is recommended for large, unusual, or highly customized projects.

What information should I provide when requesting a quote?

Include the product type, size, quantity, material, artwork, deadline, shipping location, and any special requirements you know.

What if I cannot find the answer to my question?

We're happy to help. Contact our team or submit a Request a Quote with your project details, and we'll help you determine the next step.

Still Have Questions?

Can't find the information you're looking for? Our team is here to help with your printing, signage, EDDM, apparel, and custom projects.

FAQs